Effective Date: 15 December 2024
HMS Ventures Holding Pty Ltd ("We," "Our," "Us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use the Fanvia platform ("Platform").
1. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
- Account Information: Name, email address, username, password, and profile details.
- Payment Information: Billing address, credit card details, or other payment-related data processed through secure third-party payment processors.
- Content: Any content you upload, share, or post, including comments and messages.
b. Information We Collect Automatically
- Usage Data: Information about how you interact with the Platform, including pages viewed, time spent, and features used.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies.
c. Information from Third Parties
- Social media platforms, third-party integrations, or services you connect to your account.
2. How We Use Your Information
We use the collected information to:
- Provide and maintain the Platform.
- Process transactions and facilitate payments.
- Personalise user experiences and recommend content.
- Communicate updates, promotions, and customer support.
- Detect and prevent fraud, abuse, or security threats.
- Comply with legal obligations.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you provide explicit consent, such as subscribing to newsletters or enabling cookies.
- Contractual Necessity: To fulfill the contract between you and the Platform, such as processing transactions.
- Legal Obligations: To comply with applicable laws and regulations.
- Legitimate Interests: To improve our services, secure the Platform, and enhance user experience.
4. How We Share Your Information
We may share your information with:
a. Service Providers
- Payment processors, hosting providers, and analytics services.
b. Other Users
- Publicly available profile information and any content you post or share.
c. Legal and Compliance
- Authorities, if required to comply with applicable laws, regulations, or legal processes.
d. Business Transfers
- In the event of a merger, acquisition, or sale of assets.
5. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. The retention period may vary depending on the type of data and the purpose of its use.
6. Your Rights and Choices
- Access and Update: You can access and update your account information through your profile settings.
- Data Deletion: Request deletion of your account and personal information by contacting us at support@fanvia.com.
- Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: Object to the processing of your data for specific purposes, such as direct marketing.
- Opt-Out: Unsubscribe from marketing communications by following the instructions in the email or adjusting your preferences in your account settings.
- Cookies: Manage your cookie preferences using our cookie consent tool or through your browser settings.
To exercise these rights, please contact us at support@fanvia.com.
7. Data Security
We implement industry-standard security measures to protect your data. However, no online platform can guarantee absolute security. Users are responsible for safeguarding their account credentials.
8. International Data Transfers
If you access the Platform from outside Australia, your data may be transferred to and processed in a country with different data protection laws. We use safeguards, such as Standard Contractual Clauses (SCCs), to ensure adequate protection of your data.
9. Cookies and Tracking Technologies
We use cookies to enhance your experience on the Platform. Non-essential cookies require your consent, which you can manage using our cookie consent tool. Essential cookies are necessary for the Platform's operation and do not require consent.
10. Data Protection Officer (DPO)
We have appointed a Data Protection Officer (DPO) to oversee compliance with GDPR and other applicable laws. You can contact the DPO at privacy@fanvia.com.
11. Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the appropriate authorities and, where required, affected users without undue delay.
12. Children’s Privacy
The Platform is not intended for individuals under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware of such data collection, we will take immediate steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" and will be effective immediately upon posting.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at privacy@fanvia.com
By using Fanvia, you agree to the terms of this Privacy Policy.